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Advocate Supervisor

Job Description

CASA (Court Appointed Special Advocates) provides a highly specialized volunteer service to abused and neglected children who are in the juvenile court system. CASA is a national organization with over 900 local programs across the country whereby volunteer advocates are recruited, trained, and supervised by program staff. CASA advocates are considered to be the eyes and ears of the court in child abuse proceedings. The purpose of the Advocate Supervisor position is to assist in the recruitment, selection, training, assignment, and evaluation of CASA volunteers and supervising their work with assigned youth, preparing files for Court, advising the Judge and/or other program staff on cases assigned to CASA, preparing official documents, performing related work as required. The Advocate Supervisor is under the supervision of the Program Director or designee and is responsible for achieving quality advocacy through advocate volunteer screening, training, supervision, retention, and program activities. Position requires some evening and weekend scheduling of work assignments.

Essential Duties and Responsibilities:

Manage/Mentor Volunteer Advocates
  • Assist in recruiting, screening, and training (initial and continuation) of volunteers
Supervise/Support volunteers as assigned by the Program Manager
  • Supervise assigned volunteers in day-to-day case management
  • Assist volunteers in preparation of court reports
  • Attend case staffing’s and court hearings with assigned volunteers
  • Conduct regular performance evaluations of assigned volunteers and discuss with Executive Director or Program Manager
  • Inform Executive Director or Program Manager of volunteer training needs
Case management
  • Manage case statistics; provide data for requisite reports
  • Maintain case files and reports to ensure timeliness and accuracy
  • Provide adequate case coverage during volunteer absence
  • Clear and responsive written and verbal communication with volunteers and staff
Clerical support
  • Assume ownership of cases and provide such clerical support as may be required to meet standards for audits or other oversight activities
Other Duties and Responsibilities:
  • Act as a liaison for volunteers and other case related individuals and/or agencies
  • Contribute to training curricula and syllabi to achieve consensus among staff for content and delivery protocols
  • Participate in bi-weekly Program Staff Meeting

Bachelor’s degree or equivalent experience in human services or nonprofits. Experience in the following areas will be given preference: training, volunteer supervision and management, child welfare, and foster care.

Skills necessary for success in this position include interpersonal, organizational, supervisory, written and oral communication, conflict resolution, problem solving, leadership, and computer/technology. Awareness of community resources available to foster children and knowledge about current foster care, child abuse, and child advocacy issues is also needed. An Advocate Supervisor should be energetic, self-motivated, flexible, goal oriented, creative, and resourceful. Most importantly, they should have a sense of mission for children’s issues.

Job Type: Full-time
Salary Range: $40,000 – $43,000 per year
Location: Hybrid (Worcester, MA)

Please send resume (PDF) and cover letter to Lynn Barrieau at lbarrieau@thecasaproject.org.